At BioSynth Peptides, our goal is to ensure every order meets the highest standards of quality, purity, and research integrity. Because our products are specialized research compounds, certain limitations apply to returns and refunds. This page outlines how we handle order issues, product concerns, and refund eligibility.

General Policy
Due to the sensitive nature of research-grade peptides and laboratory materials, most products are not eligible for return once they have been shipped. This ensures product integrity, prevents contamination risks, and maintains strict regulatory compliance.

Eligibility for Refunds
Refunds may be approved under specific circumstances, including:

• Receiving an incorrect item

• Receiving a damaged or compromised product

• A verified quality issue based on batch or manufacturing review
  Each claim is reviewed individually to ensure accuracy and safety compliance.

Non-Returnable Products
The following items cannot be returned or refunded unless an error or defect is verified:

• Opened, tampered, or unsealed products

• Peptides exposed to improper storage conditions

• Custom-synthesized or made-to-order peptides

• Products purchased under special terms or clearance
  These restrictions protect both product stability and research reliability.

Damaged or Defective Products
If a product arrives damaged, improperly sealed, or visibly compromised, a review may be initiated. This may include:

• Verification through order details

• Assessment of packaging or product condition

• Review of batch data if necessary
  Upon confirmation, a replacement or refund may be issued based on product type and availability.

Incorrect Orders
If the wrong item is received, the issue will be verified through internal records. Approved cases may be eligible for:

• A replacement shipment

• A refund for the affected item
  Returned items must remain sealed and unused for verification.

Lost or Undelivered Packages
If a shipment is marked as delivered but not received, or if tracking shows no progress:

• A claims process may be initiated with the carrier

• Resolutions are based on carrier findings and order value
  Replacements may be issued when loss is confirmed.

Order Cancellations
Cancellations must be requested before an order enters the fulfillment process. Once an order is packaged or shipped, cancellation is no longer possible.
Custom peptide orders cannot be cancelled after production begins.

Refund Processing
Approved refunds are issued to the original payment method used at checkout. Processing time may vary depending on the payment provider.
Refunds are only provided for the item cost; shipping fees may be non-refundable unless the issue results from an error on our side.

Compliance Requirements
All returns, refunds, and replacements must align with regulations governing research-only materials. If an order is flagged for compliance concerns, BioSynth Peptides reserves the right to deny fulfillment or refund requests.

Policy Updates
We may update this Returns & Refunds page as needed to reflect operational changes or regulatory requirements. Updated terms take effect once posted.